PRIVACY & DATA PROTECTION
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
At Aedelma, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Personal information you provide when creating an account or making a purchase (name, email, address, phone number).
Payment information processed securely through our certified payment partners and never stored on our servers.
Usage data including how you interact with our website, pages visited, and time spent on our platform.
Device information such as IP address, browser type, operating system, and device identifiers for security purposes.
To process and fulfill your orders, provide customer service, and send order confirmations and updates.
To send you important updates about your orders, account security, and changes to our policies.
To improve our products and services based on your feedback and usage patterns.
To send marketing communications and product recommendations (only with your explicit consent).
To comply with legal obligations, prevent fraud, and protect our rights and the rights of our users.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We may share information with trusted service providers who assist in our operations (shipping, payment processing, customer support).
Information may be disclosed if required by law, court order, or to protect our rights and prevent illegal activities.
Anonymous, aggregated data may be used for analytics, research, and improving our services without identifying individuals.
We implement industry-standard security measures including SSL encryption to protect your data during transmission.
All payment information is encrypted and processed through PCI-compliant secure channels and never stored on our servers.
Regular security audits and vulnerability assessments are conducted to ensure ongoing data protection.
Access to personal information is restricted to authorized personnel only and protected by multi-factor authentication.
You have the right to access, update, or delete your personal information at any time through your account settings.
You can opt-out of marketing communications at any time using the unsubscribe link in emails or contacting us directly.
You may request a copy of the personal data we hold about you in a portable format.
You can request that we restrict or stop processing your personal data, subject to legal and contractual obligations.
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic.
Essential cookies are necessary for the website to function properly and cannot be disabled.
Analytics cookies help us understand how visitors interact with our site to improve user experience.
You can control cookie preferences through your browser settings, though some features may not work without certain cookies.
Contact us through any of these methods:
For privacy-related inquiries, contact our Data Protection Officer or visit our branches in Mumbai and Dehradun.
This privacy policy is effective as of August 29, 2025 and complies with applicable data protection laws including the Information Technology Act, 2000 and the Personal Data Protection Bill. We reserve the right to update this policy to reflect changes in our practices.